What is Emotional Intelligence?
It is the ability to recognize, express, and manage one’s emotions appropriately as well as recognize and understand the emotions of others. It is the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it to be an inborn characteristic.
Why Emotional Intelligence Matters in the Workplace
Improving EI can help people succeed both personally and professionally. In a survey, 71% of hiring managers said high EI in a candidate is more important than high IQ. It is because the candidate with higher EI will:
- Remain calm under pressure
- Resolve conflict effectively
- Behave empathetically
- Lead by example
- Carefully consider business decisions
Tips for Improving Emotional Intelligence:
EI is important for leaders to master since so much of their job involves working with others. Setting goals that focus on the pillars of EI can help you make progress. For example:
- Identify your emotional triggers and discuss them with your teammates
- Ask a teammate for honest feedback on a recent project
- Avoid making excuses for things you usually do, for an entire week.